Aqaba Container Terminal, in collaboration with the Jordan Shipping Association, organized a specialized workshop titled “Claims Handling Process”, with the participation of representatives from member shipping companies.
This workshop was organized in response to longstanding customer feedback, aiming to provide greater clarity on the mechanisms and procedures for claims settlement.
The workshop was delivered by the Legal Affairs and Claims team, in collaboration with the Commercial Department team at Aqaba Container Terminal. It covered the mechanisms for submitting claims and the procedures adopted for their handling, in addition to highlighting the different types of claims and best practices in managing them—contributing to enhanced operational efficiency and reinforcing the protection of the rights of all relevant stakeholders.
The workshop witnessed strong engagement from participants through interactive discussions, addressing key practical challenges in this field, and exchanging insights and experiences, which added tangible professional and practical value to attendees.
This initiative reflects Aqaba Container Terminal’s ongoing commitment to strengthening collaboration with its partners, advancing professional knowledge, and aligning its practices with leading global standards in the transport and logistics sector.
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