Ocean Network Express (ONE) and Google Cloud announced a new collaboration to include artificial intelligence (AI) across ONE’s business and deliver intelligent shipping innovations that support countries’ economic development and long-term growth.
ONE is establishing an AI Center of Excellence (CoE) to pilot and scale AI initiatives that boost competitive differentiation. By leveraging Google Cloud’s data analytics, machine learning (ML) and AI technologies, alongside advisory from Deloitte Consulting Southeast Asia (Deloitte), the AI CoE will help ONE’s operations.
"By tapping both companies’ core competencies around AI, we can drive transformative change across our entire business, become an innovative leader in the sector, and facilitate economic benefit for people and countries worldwide", said Kosuke Wada, Executive Vice.
ONE has migrated its SAP enterprise resource planning (ERP) and finance systems onto Google Cloud’s infrastructure, and has also layered on machine learning models that organize the company’s engagement history with its customers.
"ONE’s AI CoE will marshal the right resources and talent that’s needed for scalable operations and sustainable growth", added Chris Lewin, Executive Director, Deloitte Consulting Southeast Asia.
ONE’s internal Virtual Assistant chatbot is another example of a successful AI pilot project. Integrated with Google Workspace and accessible via Google Chat, the chatbot automates employees’ queries regarding policies and processes to ease the workload of various internal business functions.
By using Google Cloud’s advanced natural language understanding technology and pre-built virtual agents, ONE brought this chatbot to life and avoided having to dedicate significantly more time and resources to build underlying ML frameworks from scratch.
Source: Safety4sea
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