Ocean Network Express Pte. Ltd. (ONE) and MTI Ltd. (MTI) established a joint venture, “QUAVEO Company Limited” (QUAVEO), in Ho Chi Minh City, Vietnam, in December 2025. The new company aims to promote Digital Transformation (DX) of operations and business models by utilizing AI technology. By combining the strengths of both companies, QUAVEO aims to drive DX in the container shipping industry and create new use cases for AI applications.
Background and Purpose of Establishment
ONE, as one of the world's leading container shipping companies, operates over 260 vessels and provides container transport services connecting over 120 countries globally. Meanwhile, the need for DX involving AI technology adoption—such as responding to diversifying market needs, pursuing further operational efficiency, and enhancing customer experience—is rapidly intensifying. By overcoming challenges such as labor shortages and decarbonization, and by prioritizing safety and market needs, the shipping industry is poised to lead the global competition.
MTI, leveraging its long-standing expertise in providing services for consumers, corporations, and local governments, as well as its knowledge in AI technology and application, aims to realize "AI-driven DX". This involves transforming business models, operational processes, and value provision mechanisms of companies and organizations with AI at the core, rather than merely digitizing operations.
QUAVEO was jointly established to realize problem-solving and new value creation for customers, including the shipping industry, by leveraging ONE’s extensive knowledge and practical experience in the container shipping industry and MTI’s know-how in AI-utilized human resource development. The company will promote the development of AI talent familiar with customer operations and the rapid development and introduction of AI solutions that function effectively on the front lines.
Business Activities
- Develop and provide operation optimization solutions for the shipping industry
- Realization of operational improvements utilizing AI, such as the sophistication of vessel allocation plans and equipment operation, and the efficiency of logistics processes.
- Provide AI services contributing to customer experience improvement
- Improvement of customer satisfaction through the automation of inquiry responses by AI and the provision of personalized services tailored to customer needs.
- Business Automation Support by AI Agents
- Promotion of automation for back-office operations and routine tasks to create an environment where employees can concentrate on higher value-added work.
- AI Talent Development and In-house Production Support
- Supporting the development of AI talent at client companies and the construction of sustainable DX promotion systems by utilizing the training know-how cultivated by MTI.
- Provide and sell AI solutions for external companies
Expansion of AI contract development and data utilization support services targeting not only the shipping industry but also distribution, manufacturing, and other industries.
Thoughts behind the Company Name
"QUAVEO" is a new name created by combining positive elements from words that represent creativity and growth, such as QUALITY, QUANTITY, IDEA, and EVOLUTION. It was designed to be memorable and serve as a unifying identity for our international team, including Vietnam.
Future Outlook
While the volume of business data has exploded in recent years, efficiently harnessing these vast assets to generate revenue remains a significant challenge. This gap represents a massive, untapped market for AI-driven DX.
To monetize AI effectively, companies need to move beyond the Proof of Concept (PoC) stage. Success requires robust solutions capable of withstanding complex, real-world operations, supported by an agile implementation structure.
QUAVEO draws on the deep expertise ONE and MTI have cultivated through joint AI development in the complex arena of global shipping. Our core strength lies in our agility to rapidly apply cutting-edge technologies, such as Generative AI and Large Language Models (LLMs). Leveraging these strengths, we will expand our services beyond the maritime industry to sectors like distribution and manufacturing, driving digital transformation across society.
